FAQ
01
What format should my artwork be in?
Your artwork can be in PNG, PDF, AI, PSD and vector SVG/EPS. Artwork should be in a minimum of 300dpi (the higher the resolution, the better quality of print). If you wish to have a transparent background on your artwork, please provide it that way. If your having trouble our design services can help.
03
How close will my artwork look to my design?
Our printers use CMYK colour model… Your computer screen and artwork software like Photoshop use RGB as standar. While you can design your designs in CMYK, every single type of computer screen is different and will display different colours. All of our printers are colour calibrated using a I1 Publisher Pro 3 spectrophotometer. The profile we use can take RGB and convert it CMYK correctly.
05
What happens if i don't have high resolution artwork?
The quality may not look great. If your artwork is low resolution, and it’s pixelated or has areas of opacity (semi-transparent pixels) the design will have more white added, which will affect the colours and white will peak outside of the edges of the artwork. don't worry though we can help. Our designers can assist with getting your artwork upscaled or redesigned to suit your needs. You can also find a handy online upscale tool HERE.
07
Can you resize my artwork for me?
No, you need to supply the artwork in the size you wish the final print to be. Resizing artwork will cause pixelation of your image. Our design services can help with redesigning or upscaling your design if necessary. Click here to find out more.
09
Do i have to drop my garments off per
No… sorry this is custom apparel, it’s your own design and cannot be resold to anyone. This means ensuring the design requirements are followed. Trust us we don't like to send out poor quality products, so we will always do our best to show you what to expect from the garments you have chosen and the designs you have provided before proceeding with the prints.
02
How big can my artwork be?
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Any size up to a max of 58cm wide.. As a rule of thumb, pocket area prints are generally 10x10cm.. Letterbox prints (rectangle) are 28cm wide by 10cm high and large prints 28cm x 28cm…but were not general around here so if you want to go big just let us know.
04
Can I print photos ?
Yes we can. They look amazing. Make sure to provide 300dpi high resolution photos. Again, we can print anything you provide as long as the size and filetype follow our guidelines.
06
Will my designs have a white background?
No, if you correctly supply 300dpi high resolution artwork in the formats listed in FAQ 01 (above) and have selected the correct export setting from your design program. Feel free to contact us and send through your artwork to orders@gcprints.com.au to have your artwork checked prior to your order.
08
How long will it take to receive my order?
This all depends on the garment option you have chosen. We hold very minimal stock… this is custom apparel, we order in your blanks in the colours and sizes you require… and no we don’t offer refunds if you order the wrong colour or size, or are unhappy with the garment material, colour, size or fit. Garments we do stock, and garments supplied by you can generally be printed an shipped within 3 days. Once garments are received most orders should be shipped within 7 days pending payment and artwork approval.
10
Delivery - How much is it and how long does it take?
Hows long is a piece of string? Delivery times and cost will vary depending on the quantity you have ordered and your location. The cost will be determined at the time of your quote. Rest assured we want your apparel to arrive as quickly and as cost effectively as possible. We will do everything we can to minimise delivery cost and delays. We'll always be honest and do our best, we aim to underpromise and overdeliver.